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How we safeguard your account information

Your personal details and payment information stay encrypted on our platform.

Bank-level encryptionDANA, OVO, GoPay, QRIS secureAccount access control
nusawon slot How we safeguard your account information
REACH US DIRECTLY

Contact us about your privacy

We've set up three ways to ask about how your data is handled. Send a direct message through the in-app support channel, email our privacy team or call during support hours. Response times depend on the method you choose, but we aim to reply within 24 hours to any privacy question.

Team online

Live chat support

Open your account settings and tap the chat icon. Our support team answers questions about data access, account security and retention during lobby hours.

Privacy email address

Send detailed questions to our privacy inbox. We respond within one business day to requests about what data we hold and how it's processed.

Account control centre

Head to your profile settings to view, download or request deletion of your personal information. The control centre shows your deposit history and device login log.

SECURITY AND RETENTION

How we keep data safe and manage its lifetime

Your account password is hashed with industry-standard algorithms, and session tokens expire after 30 minutes of inactivity — a measure that keeps your account secure even if you…

Password encryption

Your password is never stored in readable form. We use bcrypt hashing so even our team cannot see your original…

Payment data isolation

DANA, OVO, GoPay and QRIS transaction IDs are stored separately from personal identifiers.

Data retention policy

We keep active account data and transaction history for as long as your account is open.

Device and location tracking

We log your device type (mobile or desktop) and approximate region when you log in so we can spot unauthorized…

Cookie policy

Cookies store your language preference, session ID and lobby state. They do not contain passwords or payment details.

Data deletion requests

Contact us through live chat or email to request deletion of your personal information.

Frequently asked questions about your privacy

We've collected the questions we hear most often about data privacy, account security and how nusawon slot handles your information. Each answer points you to the control or contact method you need.

Yes. Open your account settings, go to Privacy Control and select Download My Data. We'll compile your personal info, login history and transaction records into a file delivered to your registered email within three business days.

When you close an account, your balance is withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS). Personal data is archived and retained per local law. You can request permanent deletion; we honour this within 30 days unless legal rules require longer storage.

We do not sell or share your personal data with other gaming operators. Payment processors may share transaction details with your bank for fraud prevention. We do not exchange your account details, gameplay history or contact information with third parties.

All deposits and withdrawals are encrypted end-to-end. Payment gateways confirm successful transfers; we store only confirmation IDs and amounts, not your wallet login details. Your payment provider's security measures also protect your account.

Contact our live chat team immediately. Change your password, review your login history in account settings and confirm which devices have access. We investigate suspicious activity and can lock your account while we verify the incident.

Yes. In your account settings under Privacy, toggle off non-essential cookies and analytics tracking. Session cookies (required for login) remain active. You can clear your browser cookies anytime without losing your account access or balance.

We retain transaction records for the period required by local law to ensure compliance. Deposits via DANA, OVO, GoPay and QRIS are logged for withdrawal verification. You can view your full transaction history anytime in your account wallet section.